No-one is disputing the fact that quality management is important in business, but not all organisations are taking it as seriously as they should. And in our highly competitive world, they may need to lift their game!
As far back as 2009, research was showing that quality trumped price for US shoppers. A study by IBM revealed that 72 per cent of consumers were more concerned with the quality (of food) they bought, rather than the price.
By 2014, 80 per cent of British consumers identified quality, value and price as deciders when they shopped.
A business that is not focussing on producing quality goods and services will soon find its customers voting with their feet and going elsewhere.
They are more likely to choose an organisation that has a Quality Assurance management system in place in Queensland, to ensure the product is not only well made, but also fit for purpose.
Basically, it’s all about meeting customer expectations, which goes back to good customer service. Simple, right? Well, it is if you put the right systems in place and ensure everyone within your organisation, from management to contractors, is aware of their role.
It’s actually as straightforward as implementing a recognised, global quality management system, such as ISO 9001. And there’s plenty of help available to do that, when you work with specialist, experienced consultants, such as Standard Consulting in Brisbane.
Set Your Goals
The process starts with a simple chat, to enable the consultant to learn about your organisation, your products, your current systems, and your goals. From there, your consultant will build a quality management system specifically for your needs.
After implementation, those same consultants can provide ISO 9001 quality management system training in Queensland.
As they go through these processes, savvy business owners will see that implementing a quality management system actually brings many benefits – including reduced operational costs.
No Defects, No Returns
With the idea being to consistently produce quality products with no defects, it’s clear to see how money can be saved. For starters, there will be less returns. And that means less complaints, which means not only retaining more customers, but also attracting more customers, through positive word-of-mouth.
There will also be less wastage, and reduced use of raw materials and power – again, savings to the business owner.
ISO 9001 quality management system training in Queensland shows businesses how to achieve maximum success and savings, growing their organisations in a responsible way.
And the best consultants will also illustrate how quality management can be integrated into an overall system, that also complies with sound environmental management, and workplace safety.
Reviewed By Experts
This is why an increasing number of Australian enterprises are turning to International Standards. These have existed for many years, and are regularly reviewed and updated by experts, to better reflect what is happening in the global market.
Though not compulsory, these Standards provide an excellent management framework, that helps businesses meet their ethical, social and legal obligations.
As International Standards, they also help open doors to overseas trade.
No surprise then, that these Standards are designed to be integrated. The most common Standards to be combined are ISO 9001 Quality Management, ISO 14001 Environmental Management, OHSAS 18001 Safety Management, and AS/NZS 4801 Safety Management.
Integrated Management Systems
Organisations such as Standard Consulting in Brisbane have grown up around the need to help businesses implement these integrated systems, and train their staff.
If you think about it, all systems are made up of the same components – policies, processes, reviews, audits, training and improvement. By integrating management systems, a business can avoid unnecessary duplication.
This is especially important when you consider that ‘quality’ is not just confined to actual, manufactured products, but also to services. It’s about anything that will affect the customer.
Sadly, many SMBs still think that this doesn’t apply to them; that management systems and audits are just for major organisations. Wrong. Not only are they just as important for SMBs, you could even argue that they are more important, in the sense of saving time and money.
Gaining Market Share
A small business simply can’t afford to lose customers! And it’s all about gaining and keeping market share.
If you don’t already have a quality management system in place, ask your customers what they think. What does their feedback tell you? Do you receive complaints and returns? In short, could you do better?
The answer is very likely going to be ‘yes’. We can all do better and, if we are serious about business success, we really have to get with the program!
And if you are a small business owner, wouldn’t you like extra time to work ON the business, to plan ahead? Cost-efficient quality is something that only happens with a plan in place. Rushed, last minute decisions usually turn out to be expensive!
If you’re really serious about growing your business AND staying in business, it’s time to make that call.